Cancellation Policy

Your 30-day free trial

New accounts start with a 30-day free trial from the date you sign up. A valid payment method is required to start your trial, but you won’t be charged during those 30 days.

If you cancel any time before your trial ends, you won’t be charged at all.

Billing after your trial

If you don’t cancel before your trial ends, your subscription continues automatically and your card is charged the monthly rate for your plan:

• Starter — $8/month
• Growth — $19/month
• Pro — $49/month

After that, you’re billed on the same date each month until you cancel.

How to cancel

You can cancel anytime from your Account page under Billing → Cancel Subscription, or by reaching out to our support team.

Cancellation takes effect at the end of your current billing period — you’ll keep full access until then. There are no cancellation fees, no minimum commitment, and no contracts.

What happens when you cancel

• Your account and marketing tools stay active until the end of your current billing period
• After that, your account is downgraded and you lose access to Marqly’s tools — ad creation, product photos, CRM, and everything else
• Any ad campaigns still running on your ad budget may be paused once your subscription ends
• We keep your account data for 30 days after cancellation in case you’d like to come back — after that, it’s deleted

Refunds

Because you’re never charged until your 30-day trial ends, monthly charges that have already been processed are generally non-refundable, except where required by law.

If you think you were charged in error, contact support within 14 days of the charge and we’ll look into it.

Your ad budget and cancellation

The $100 ad budget included with your plan is spent directly on Meta and TikTok on your behalf, once per new subscription. Any unused portion isn’t refunded or paid out in cash if you cancel.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.